FAQ - Frequently asked questions about embroidery digitizing

Q: Do you only offer digitizing service or do you also do the actually embroidery?
A: Sorry but our service is all about digitizing and does not include embroidery (sewing). That is, we take your artwork and convert it into a digital file in a special format (DST, PES, etc.), then send it back to you via email, you then take it or forward it to a local embroidery shop or embroiderer to do the physical sewing.

Q: Do you provide sample sewout for each order?
A: No. it is time consuming and not cost effective, we would rather focus on the quality of digitizing. We do suggest that you always sew your own sample before going into production. That said, if there are any problems in our work when you sew, we will work with you until it is right, or you can have your money back. This is our satisfaction guarantee.

Q: What is 3D Puff embroidery? Can you digitize for 3D puff embroidery?
A:3D embroidery, also known as puff embroidery or 3D puff embroidery, is a special method of embroidery that makes the design "puff-up", or "raised", thus it is more three dimensional. Unlike normal embroidery, 3D puff design sews on top of a 2mm or 3mm thick foam making the puff effect.

Yes, we can digitize for 3D puff embroidery.

Q: Can I use a cap logo that was not originally designed for 3D embroidery to sew 3D embroidery?
A: No. 3D embroidery needs to be digitized differently than the normal embroidery, or the machine won't recognize the command to "jump" over the foam; more importantly, the stitch density for 3D embroidery is much bigger (about twice as dense as normal one.)

Q: Can I resize the design you do with my own software?
A: It depends on how "smart" your software is, but you can always try and let us know if it does not work. Keep in mind that major size change is not recommended, we may need to adjust quite a few design properties, including density, stitch type, minimum and maximum stitch length, underlaying stitches, pull compensation, etc.

Q: Can I change the placement of the logo when I sew (e.g. use a chest logo on a cap)?
A: When we digitize, we usually take into consideration a few factors, including the placement (chest? finished caps?) fabric type and others. You can always try the same design on different fabrics, and of course a left chest design will work on right chest too, but if you use a chest logo onto a finished cap, it may not work, it may need many adjustments to design properties such as density, pull compensation and sewing sequence.

Q: Can I have a preview of how my logo will look before I place the order?
A: Unfortunately, we won't have a preview until we actually finish digitizing your logo so we can generate a digital preview. For your confidence, please take a look at our online gallery to see what we are capable of doing and what you can expect from us. If there are any problems in our work when you sew, we will work with you until it is right, or you can have your money back. This is our satisfaction guarantee.

Q: Do you charge a fee for edits?
A: Yes and No. If you find any problems with our digitizing, or rooms to improve the quality, we will work with you until it is right, without extra charge. However, if for some reason you need to make some major change to size, or change the artwork, then we may need to charge a fee accordingly depending on what change.

Q: Do you have any satisfaction guarantee?
A: Yes. If there are any problems with our digitizing, or rooms to improve the quality, just let me know and we will work with you until it is right. If we can't make it work, you can have your money back. This is our satisfaction guarantee, it is our obligation to make you and your customer happy - if you are not happy, we are not happy.

Q: Do you accept credit card payment by phone or email?
A: We utilize the PayPal service for payment, it is safe (one of the best payment process services), easy (just click-click) and convenient (just use a credit card, you don't need to have a PayPal account).

Q: Do you accept checks?
A: Our preferred method of payment is PayPal, but if for some reason you just can't use the PayPal service (this sometimes do happen to some clients), let us know and we could consider accepting checks (returned clients only).

Q: What is your turnaround time?
A: Our typical turnaround time is 12 - 24 hours for most logos on week days. If a design is more complicated, or if we have a heavy workload, or if you place the order over the weekend, it may take longer. If your order is more urgent, please feel free to let us know and we will do our best to accommodate your special need.

Q: Do you offer Vector Artwork Conversion service?
A: Yes we do have a Vector Artwork Conversion service.


Got more questions? Send an email to us at sales@123digitizing.com, or use our contcat form and we will get back to you as soon as possible.

To request a free quote, or to place an order, please use our online form, it is easier for us to work with.